Redefining Best Practice Travel Management in Malaysia and Singapore

Traditionally there were beneﬁts in engaging multiple Travel Management Companies (TMCs) by an organisation. In the new normal however, the need of the hour is combining technology, duty of care, user experience and spend management. In a recent study, nearly half (45%)

agree strongly that their organisation is behind in adopting travel technology to make business travel easier, compared to only a third (33%) globally and 39% in the Asia Pacific region.

Specifically, business travellers from Singapore and Malaysia named booking and expense reporting tools (69%) as the number one area they were behind. Also 2 in 5 business travellers from Singapore and Malaysia (37%) say that safety is their top concern while travelling, compared to 31% globally and 32% in the Asia Pacific region. This can be best achieved by consolidating to a single TMC powered by an end-to-end T&E technology platform.

This Redeﬁning Best Practice Travel Management in Malaysia and Singapore whitepaper highlights the beneﬁts of engaging a single TMC partner powered by an integrated technology platform for an organisation, its employees and the TMC partner itself. It compares various industry studies that have addressed this while balancing off pragmatic new ways to overcome prior concerns.

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