Prior to implementing Concur, rhipe’s expense management and reporting was cumbersome. Although the company’s guidelines required all expenses to be substantiated by receipt or invoice, the only way to do so was to submit hard-copy receipts and invoices by post or as scanned email attachments.
Rhipe wanted a solution that would automate the expense management and supplier invoice process. In addition, the Concur implementation provided an opportunity for rhipe to streamline internal policies and processes.
“With minimal training, the organisation embraced Concur and we’ve had excellent feedback following implementation. It’s not just about implementing a new tool, it’s now clear to employees what is their responsibility and that’s resulted in a complete change in staff, manager and company behaviour.”
- TV.Satheesan, Business Systems Manager, rhipe