Hear Why Companies Chose SAP Concur to Run and Grow Their Businesses

Major manufacturers of trucks and premium sportwear. A financial services company and one of the world’s largest accounting and consulting firms. A pharmaceutical giant and a global cloud infrastructure provider. 

They’re among the many customers who tell us they are satisfied with the SAP^® Concur^® solutions they’ve chosen for their businesses. In fact, 83% of SAP Concur users give our solutions 4 or 5 stars on G2, while 93% say on GetApp that they would recommend us to a friend or colleague. 

Worldwide, more than 48,000 customers are using our solutions to automate and simplify travel and expense processes and obtain insights that drive better decision-making. Their specific needs vary – updating outdated technology, seeking efficiency and productivity, increasing compliance, promoting sustainability among them – but gaining visibility into and control of spending is a common goal. 

Hear What Customers Gained from SAP Concur Solutions 

Read Success Stories from customers about how they’ve put our solutions to work to improve their businesses. 

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One customer, the global truck manufacturer PACCAR, used our solutions to close gaps in spending visibility and control, gaining savings, compliance, and better deals with suppliers. 

“You can’t really manage what you don’t know,” observes Nari Narvani, Global Travel, Expense and Corporate Card manager at PACCAR. 

Reason 1: Integrated Solutions 

If a business can’t see – and link – spending data, it’s not getting the full picture necessary to make the best decisions. Our integrated solutions provide a full, wide-angle view with near real-time communication, easy-to-use workflows, and better compliance and security. 

Standard Chartered Bank, a global financial services provider, uses Concur Expense, Concur Travel, and other solutions for spending clarity as well as to track the environmental impact of the company and its employees. 

“Our spend visibility has dramatically improved with the implementation of SAP Concur. We now have the capability to forecast flight costs, hotel, and sundry expenses and adjust guidelines accordingly to meet business objectives,” says Warren Forgas, Chief Operating Officer, Supply Chain Management, Standard Chartered Bank. 

Reason 2: Continued Connectivity 

Whether it’s linking with ERP systems or integrating with numerous travel, consumer, or other apps, connection is key. And solutions from us and our partners provide those connections.   

ASICS Europe, designer and producer of sportswear and shoes, put mobile tools in the hands of employees as part of an automation initiative that was a major step up from spreadsheets and paper receipts. As a result, they solidified their audit trail, slashed reimbursement times, and standardized their approach – valuable when operating in 18 countries and multiple languages.  

“For the first time, we’re able to see with certainty where our employees are, and what they’re spending on,” says Marco Leeuw, Concur Project Manager at ASICS Europe. 

Reason 3: Future-Focused 

The amount of data often isn’t the challenge. Connecting data sources and plumbing them for insights is another matter. Our solutions do both. Dashboards and reports from Intelligence, for example, increase spending transparency and forecasting and budget abilities. Another, Consultative Intelligence, is a service where consultants help businesses dig deep into data and performed sophisticated and customized analysis and reporting. 

“SAP Concur has helped us cast the net across everything, so we can provide meaningful data to help business leaders make better decisions from a budgeting standpoint, look at employee behavior, and really drive accountability,” says Brian Dela Pena, Senior Director, Accounting Operations, VMware. 

Reason 4: Enterprise Expertise 

With 30 years of experience and decades working with businesses across the globe, we know and can meet the needs of large companies and organizations with multinational operations. And we can customize our solutions and support to handle country-by-country needs – from unique regulations to language and cultural differences.  

Pharmaceutical giant Merck benefited from the ability of our solutions to scale with the largest of businesses. Saddled with outdated technology designed for in-office operations, the company struggled to adapt as remote and hybrid work increased. Data was trapped in siloes, and the system was difficult to use. 

With the help of SAP Concur solutions and our team, the company overhauled spend management across over 75 companies. As part of the implementation, Merck issued 40,000 payment cards in 10 months and greatly reduced the number of employees required to support the cards.  

Reason 5: Inclusive Support 

Travel, expense, and invoice solutions are less of a solution if you do not receive help implementing and supporting them. Adoption can suffer and frustration grow without support – whether you’re an IT team member or an everyday user. At SAP Concur, our support extends beyond system administrators – they get assistance, of course – to managers and other employees using the solutions in their daily roles.  

The User Support Desk provides access to solution expertise, while Concur Essential Care delivers administrative and configuration expertise. In addition, we have fostered a global community of user groups and leadership councils sharing tips and best practices. All the pieces work together to make sure you get the most out of our solutions and your investment. 

“With the global SAP Concur solution, we have created a consistent standard that also offers us enough flexibility. This is a very convenient solution to add to our global network of countries,” says Stefan Frühauf, Partner and Global Project and Change Leader at PwC. 

Deeper Reasoning and Customer Successes 

Read Success Stories: How SAP Concur Helps Enterprises to Run and Grow Their Business to hear more from our customers about how they gained spending visibility and compliance while reducing costs and improving efficiency and the employee experience.